logo facebook

Right of withdrawal

Returns and Right of Withdrawal

The product is defective or has been damaged in transit:

In the event that the product is defective, the buyer may return it with all its accessories, with Almazara el Manzanillo S.L. assuming the shipping costs generated by the delivery of the product and the return of the same. Almazara el Manzanillo S.L. will proceed to return the repaired or replaced product, completely free of charge.
Almazara el Manzanillo S.L. places our transport company at the disposal of the purchaser for the removal of the goods, free of charge. If the buyer wishes to return the merchandise with a transport company other than the one proposed by Almazara el Manzanillo S.L., and the transport company selected by the buyer offers higher rates, the buyer will assume the difference in transport costs.

Cancellation

The buyer may also exercise his right of withdrawal within a maximum of fourteen calendar days from receipt. In order to exercise this right, the product must be in perfect condition.

The reimbursement of the purchase amount will be made once the condition of the merchandise has been checked and will be made through the same means of payment used to pay for the order and, in any case, within a maximum of 14 calendar days from the date of receipt of the request for withdrawal, provided that Almazara el Manzanillo S.L. manages the collection of the article.

In the event that the buyer returns the article through a transport company of its choice, the 14-day period will begin to count from the time that Almazara el Manzanillo S.L. has actual knowledge of the shipment of the merchandise or, failing that, from the time that the article is received.

The return costs derived from the exercise of the right of withdrawal shall be paid by the buyer.

To exercise the right of withdrawal, the buyer may do so through any of the following channels:

  • By sending a notice by post to Almazara el Manzanillo S.L., Finca Haza Las Lajas, S/N – CP: 11688 Zahara de la Sierra – Cádiz, Spain.
  • By sending an email to our email address gerencia@oleumviride.com
  • By any other legally valid notification mechanism.

This right of withdrawal shall not apply to those products which, in accordance with the regulations on the subject, as they are personalised products, cannot be withdrawn.

In the event that the customer has returned a product on the basis of an alleged defect or error in the goods, and it is finally determined that there is no such defect or error, the return costs will be borne by the customer.

We also inform you that our online store has complaint sheets available to the user.

Warranty

Almazara el Manzanillo S.L. shall be liable for any lack of conformity that may arise within eight months of delivery. The user must inform Almazara el Manzanillo S.L. of the lack of conformity within a period of two months from when they become aware of it.

The repair and replacement shall be free of charge for the consumer and user. Said free of charge shall include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially shipping costs, as well as costs related to labour and materials.

Processing of personal data

Purpose and processing of data collection

In compliance with Organic Law 15/1999 of 13 December on the Protection of Personal Data and other legislation that develops it, we inform users that the data collected through this website will be incorporated into the client file owned by Almazara el Manzanillo S.L. for the sole purpose of processing the order.

If the interested party wishes to exercise their rights of access, rectification, cancellation and opposition, they must send a letter by post to Almazara el Manzanillo S.L., or by email to the following address: gerencia@oleumviride.com

Data transfers

Almazara el Manzanillo S.L. will not pass on the personal information obtained through this website to third parties, and will only communicate the buyer’s identification data and address to the transport company in order to manage the delivery of the merchandise.

Veracity of the information provided

In order to place orders on the website, each customer shall provide Almazara el Manzanillo S.L., voluntarily and under their own responsibility, with their personal data, which must be true and exact. The user who formalises the online purchase process declares that he/she is the owner of the information provided or, failing this, that he/she has the authorisation of the person on whose behalf he/she is making the transaction.

Use of the website by minors

The user can only contract if he or she is of legal age. Otherwise, the responsibility for placing orders by minors will be borne by the parents or legal guardians of the minor.